How Do We Provide Our Services? (Terms and Conditions for Services and Information on Withdrawal)

This page sets out the rules under which you may order and receive the services offered on https://lahedru.world (BrainWood Academy); they bind the service provider and the customer.

1. Who is the service provider?

• Name: BrainWood Academy
• Registered office / address: Strada Nicolae Testemițanu 29/5, MD-2025, Chișinău, Moldova
• E-mail: [email protected]

2. To whom do these terms apply?

The rules below concern the services offered on the site, whether you order from us as an individual, acting as a consumer, or on behalf of a business. We conclude the contract electronically, and what has been agreed follows from the e-mail messages by which you placed the order and we confirmed it.

3. What services do we offer and at what price?

On each service's page you will find what it includes, in what form we provide it and, where it is displayed, how much it costs. Where no price is shown, we send you an offer prepared specifically for you. Prices are in the currency shown on the page or in the offer, and we inform you about VAT in the offer or in the invoice. If we notice an obviously incorrect price on the site, we will notify you before confirming the order, and you may choose whether to keep it at the correct price.

4. How do I place an order?

1. You can announce your intention to order from the service page, by completing the request form.
2. You may change the data you have entered until you submit the form; afterwards, you may ask us by e-mail to correct it.
3. We confirm by e-mail, without delay, that we have received the order or request.
4. The contract is formed when you accept, likewise by e-mail, the offer we send you.

5. How do I pay and when do I receive the service?

If you ordered on the basis of an offer, the offer determines how and by when you pay. We provide the service as described on the site or in the offer you have accepted and we issue you the invoice. If, for reasons beyond our control, we can no longer provide the service, we will notify you without delay and agree on another date together.

6. Can I change my mind after ordering?

If you are a consumer and have concluded the contract at a distance, you may withdraw from it without giving any reason, within the period and under the conditions set out in Law No. 105/2003 on consumer protection (Legea nr. 105/2003 privind protecția consumatorilor).

• A clear statement is sufficient: an e-mail to [email protected] or a letter sent to our address.
• We will refund the sums received from you without undue delay, using the same payment method.
• If you expressly requested that we begin performance before the withdrawal period has expired and you then withdraw, you owe the part of the price corresponding to the service provided up to that point. We will inform you before the order about the exceptions provided by law, for example services performed in full with your express consent.

7. What do I do if I have a complaint?

You may write to us at [email protected] or send us a letter at our address. We will confirm that we have received the complaint and respond to you in writing, without delay.

If we fail to resolve the dispute amicably and you are a consumer, you may apply to the Consumer Protection and Market Surveillance Agency (Agenția pentru Protecția Consumatorilor și Supravegherea Pieței) or to the competent court.

8. What else should I know?

The contract is governed by the law of the Republic of Moldova. If we change these terms, contracts already concluded remain unaffected. How we use your personal data can be found in the section Personal Information. Last updated: 20 October 2026.